重庆移动《赢在装维——新时期的装维服务能力提升》-2023林,林瑜授课见证 -【讲师网沈阳站】林瑜授课见证,林瑜博客,林瑜网站,林瑜文章,林瑜最新文章

林瑜:重庆移动《赢在装维——新时期的装维服务能力提升》-2023林瑜老师

装维沟通疑难投诉心级服务

2023-06-16 2664

2023年5月林瑜老师为重庆移动一线装维人员提供主题为《赢在装维——新时期的装维服务能力提升》的内训课程。

课程从新时期装维服务的重要性，影响客户对服务的感受与评价的因素等问题引发学员思考，并从以下几个模块展开授课；

模块一、乐在服务—— 5G时代服务的价值与主动服务意识

模块二、心级服务——基于客户服务流程的关键服务触点体验提升

模块三、情景演练——装维服务规范及典型场景演练

模块四、沟通有法——基于客户视角的服务与柔性沟通

模块五、化怒为金——客户疑难问题应对与不满修复

　授课中，林瑜老师通过案例分析与讲解、课堂共创研讨等多种授课方式激发学员参与。课程获得客户及学员一致好评!

上一篇福建移动终端公司《店长角色认知与门店管理》、《目标分解与绩效管理》

上一篇上饶移动《心级服务——装维服务规范与能力沟通》-林瑜老师-2023

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Source:System.Web
StackTrace: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at System.Web.Mvc.ViewPage.ProcessRequest(HttpContext context) at System.Web.Mvc.ViewUserControl.ViewUserControlContainerPage.ProcessRequest(HttpContext context) at System.Web.Mvc.ViewPage.RenderView(ViewContext viewContext) at System.Web.Mvc.ViewUserControl.RenderView(ViewContext viewContext) at System.Web.Mvc.WebFormView.RenderView(ViewContext viewContext, TextWriter writer, Object instance) at System.Web.Mvc.Html.RenderPartialExtensions.RenderPartial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData) at System.Web.Mvc.Html.SDRenderPartialExtensions.SDRenderPartial(HtmlHelper helper, String partialName, Object model, ViewDataDictionary viewData, Action`2 expFunc)
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Source:mscorlib
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